Shell Coolants Limited Liability Warranty

Shell Canada Products Coolant Limited Liability Warranty:

Shell Canada Products warrants you, the vehicle owner or lessee whose name appears on the vehicle registration, that it will repair or replace, at its option and at its expense, the engine cooling system parts that fail on account of wear or which experience abnormal wear, because either ShellZone® Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant or ShellZone® Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate (“Coolant Product”) failed to provide proper cooling capacity. The Shell Canada Products Coolant Limited Liability Warranty is free. No one may charge you a fee for it, or change it, or make any exceptions to its terms. This Shell Canada Products Coolant Limited Liability Warranty is available on the Coolants listed below, to customers who change their own coolant or have their coolant changed by an installer, automotive center, commercial fast oil change facility, gasoline service station, or auto dealer with these Coolant Products, subject to the Terms below.

THIS SHELL CANADA PRODUCTS COOLANT LIMITED LIABILITY WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES, AND THERE ARE NO OTHER WARRANTIES OR REPRESENTATIONS AND NONE SHALL BE IMPLIED. ALL WARRANTIES ARE LIMITED TO THE TERMS AND DURATION OF THIS EXPRESS WARRANTY. SHELL CANADA PRODUCTS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR FAILURE OF THIS COOLANT PRODUCT, HOWEVER CAUSED. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS SHELL CANADA PRODUCTS COOLANT LIMITED LIABILITY WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM PROVINCE TO PROVINCE. THIS SHELL CANADA PRODUCTS COOLANT LIMITED LIABILITY WARRANTY DOES NOT EXTEND THE VEHICLE MANUFACTURER’S LIMITED WARRANTY.

The Shell Canada Products Coolant Limited Liability Warranty is up to 240,000 kilometers or 5 years of total vehicle service life, whichever comes first, when used in the automotive applications as outlined on the Coolant Product label. The Coolant Product will have this limited liability warranty when used in a cooling system in passenger cars or light duty vehicles (not heavy-duty vehicles), that have been properly maintained with complete drain and flush and filled with ShellZone Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant or ShellZone Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate. Note: Coolant Product top offs do not qualify for this Limited Liability Warranty. The Coolant Product should not be mixed with other products. This Shell Canada Products Coolant Limited Liability Warranty requires full use of ShellZone Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant and/or ShellZone Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate. The Coolant Product must be used and maintained in accordance with the engine manufacturer’s coolant maintenance recommendations. 

The Shell Canada Products Coolant Limited Liability Warranty covers:

• Cooling system part failure(s) where the Coolant Product was in contact with the cooling system component and the component failure is proven to be directly caused by one of the covered products below. For purposes of this Coolant Limited Liability Warranty, Cooling System (“Cooling System”) part(s) is defined as the Cooling System parts where the coolant contacts the surface of the Cooling System components and the failure of that component can be proven to be directly caused by engine coolants. For the avoidance of doubt, Cooling System components are defined as:
  • Engine
  • Radiator
  • Heater core
  • Water pump
  • Hoses/gaskets in contact with coolants
  • Thermostat
• Products covered under the Shell Canada Products Coolant Limited Liability Warranty:
  • ShellZone Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant
  • ShellZone Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate

This Shell Canada Products Coolant Limited Liability Warranty does not cover claims that result from:

1. Pre-existing conditions (which may be verified through a coolant product analysis, at Shell Canada Products’ discretion)
2. collision, negligent or intentional abuse
3. service or maintenance of engine cooling system parts not in accordance with OEM recommendation
4. defect in manufacture of cooling system parts, or caused by parts that are not related to the cooling system
5. improper installation of any part
6. failure to maintain motor oil or engine coolant at levels prescribed by the manufacturer.

If your repair claim is covered by the vehicle manufacturer’s limited warranty or any extended service contract, you cannot collect again from Shell Canada Products. However, if your extended service contract contains a deductible amount, Shell Canada Products may pay your deductible amount if the extended service contract covers a claim also covered by this Shell Canada Products Coolant Limited Liability Warranty.

To make a claim under this Shell Canada Products Coolant Limited Liability Warranty, you must:

Provide a written notice fully stating the facts on which the claim is based and send to: Shell Canada Products Warranty Claims for Coolants, Attn: Lubricants Marketing, 150 N. Dairy Ashford Dr., F5, Houston, TX 77079

In addition, you must provide the following, along with the above:

• The vehicle make and model in which the Coolant Product was used
• Description of cooling system failure for the claim
• Vehicle maintenance record(s) and information on what coolants have been used for top-ups before, if any, as well as mileage and date since the last coolant change and top-up
• The vehicle cooling system is under a program of regular, scheduled and documented maintenance fulfilling the manufacturer (OEM) service recommendation
• Copies of all other service and repair orders that will verify compliance with the terms of this Shell Canada Products Coolant Limited Liability Warranty
• A copy of your lease agreement if the vehicle is leased
• A copy of the current vehicle registration card
• A complete statement of damage and repair cost
• Provide Shell Canada Products a 120 ml (4 oz) sample and allow Shell Canada Products to verify the use of the product, via inspection of the fluid at the time of claim
• Proof of continuous use of the same ShellZone Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant and/or ShellZone Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate (ex: flush and fill with the same ShellZone Antifreeze/Engine Coolant).
• Provide a purchase receipt/service invoice showing the Coolant Product, date, and time, the Coolant Product purchase was made and/or installed. Receipt/Invoice must include the name, address and phone number of the location the purchase was made or coolant installed, along with the purchase/installation date.

Shell Canada Products may, at its discretion and at its own expense, conduct such further investigation as may be required to determine the cause of the claimed problem and your eligibility for reimbursement of the repair claim.

Shell Canada Products is not responsible for any failures or damages related to vehicle abuse, incorrect maintenance, any form of modifications, or misuse of ShellZone Multi-Vehicle Extended Life 50/50 Antifreeze/Engine Coolant and/or ShellZone Multi-Vehicle Extended Life Antifreeze/Engine Coolant Concentrate.

ANY CLAIM IS LIMITED TO $1,000, INCLUDING PARTS AND LABOR, TO REPAIR OR REPLACE THE DAMAGED PARTS BACK TO MANUFACTURER SPECIFICATIONS.

Claims Administrator: Shell Canada Products, Westhollow Technology Center, 3333 Highway 6 South, Houston, TX 77082