Dedicated Support for Businesses

Title: {SFS Canada – Customer Testimonial – Alsco Uniform Services}

Duration: {3:57} minutes

Description:

{ For Alsco Uniforms, a global leader in commercial laundry and facility services,

Shell Fleet Solutions simplified fleet operations across North America by

improving fuel management, visibility, and efficiency with dedicated account

support.}

{SFS Canada – Customer Testimonial – Alsco Uniform Services} - Transcript

[Background music plays]

Light, upbeat instrumental music plays

[Video footage]

Alsco office appears on screen, and an Alsco employee is seen moving uniforms in the

warehouse. An Alsco truck pulls into the parking lot.

[Jen speaking]

My name is Jen Pemberton, and I am the senior manager of fleet and routing for Alsco

uniforms.

Alsco is based in Salt Lake City. Essentially, we are industrial laundry. We have 83

branches between US and Canada.

I oversee our entire fleet operations, which consists of roughly 3,500 vehicles and our

routing operations, which is about 1,500 routes between the US and Canada.

[Video footage]

Aerial shot of the Alsco office. An Alsco truck drives along a road towards a Shell gas

station.

[Jen speaking]

My entire day is problem solving. Some of the biggest challenges, of course, is costs.

Everything from acquisition costs of a vehicle itself to maintenance costs, to fuel spend.

[Video footage]

An Alsco employee is at the Shell gas station and uses his Navigator card to pay for gas

and fill up his truck.

[Jen speaking]

When it comes to fuel cards, what we are looking for is risk mitigation, having controls in

place so that we minimize exposure to any misuse.

Then also reporting, we need to be able to see that data to then reconcile those

transactions.

We were with Shell and we decided to switch to another provider that would match our

provider in the U.S. however, we were not getting the same level of security.

We weren't getting the same level of service from this other vendor.

[Video footage]

Joanne and Jen shake hands and greet each other. They walk through the halls of the

Alsco office chatting. Jen and Joanne sit in an office and discuss business.

[Jen speaking]

We quickly learned that we had made a mistake in that decision and immediately went

back to Shell. Going through that process of implementation and the new account

creation, that's when I met Joanne, who's our account manager for the first time, and

really throughout that whole process, that was the first time, I mean, even with any

vendor really, where I felt like not only is this just someone who's there for the warm and

fuzzies when you first start, right, like when new customer or reviving a customer,

whatever the case.

But I felt like we actually had the support that we needed.

[Joanne speaking]

My name is Joanne Loria.

I'm a key account manager for Shell Fleet Solutions.

As a key account manager, we help onboard new customers, support existing

customers.

And so, part of that is optimizing on their fuel spend, help growing their fleet, supporting

their fleet.

[Video footage]

Joanne scrolling on a laptop showing reports to Jen.

[Joanne speaking]

The Alsco team came to me with some challenges. Initially, it's part of my job to

understand exactly what they need.

So it's really digging in and doing a deep dive and taking a consultative approach.

[Video footage]

Joanne is speaking on the phone.

[Joanne speaking]

They really wanted to set up their regional branches to have more control and flexibility

with the card, and visibility with reporting.

[Jen speaking]

What was really helpful is Joanne just asked the right questions.

She had done her research on the type of company that we are, how we use the fuel

cards, what we want to get out of the fuel cards.

[Joanne speaking]

Because the Alsco team is in the US And I'm in Canada, there's a lot of transactions

that happen that they may not have visibility into.

[Video footage]

Aerial shot of the Shell office in Calgary. Joanne is sitting in a boardroom chair,

speaking to her colleagues.

[Joanne speaking]

So I take that very seriously to offer insights into the market. Data to a company like

Alsco is, I think, very, very, very important that visibility.

We're not just sending them a report, we're not just sending them the data.

We're going through the data and helping them understand what the data means.

So, the insights and the action behind that data, I think, is also very key.

[Jen speaking]

Partnering with Shell, we're now seeing, at the corporate level, we're seeing at least

50% of our time back, as well as at the local level.

What that means for me is that it's one less thing I have to worry about.

[Video footage]

Jen and Joanne sitting in an office looking at reports on a computer. A Shell Fleet

Navigator card is inserted to pay for gas at the pump.

[Jen speaking]

I can spend my days and my attention on where it needs to be, versus looking at fuel

card reports and transaction reports, and certainly at the branch level, giving them that

time back.

They now can put their attention where it needs to be, which is servicing our customers.

[Video footage]

An Alsco employee is pushing a cart of uniforms. The front of the Alsco office is shown.

[On screen text]

Shell Fleet Solutions

[Background music plays]

Shell mnemonic

Title: We go above and beyond for our fleet partners

Duration: 1:00 minute

Description: With Shell Fleet Solutions as your business partner, fleet managers know we’re in it together!

Better Together Transcript

[Music]

Hi I’m Addison in Calgary Alberta. And I’m Chad. I’ve known Chad for five or six years… Turns out Chad went to university with my business partner and we have a lot of other mutual friends.

[Music]

Chad’s great because he understands my priorities. We have a transparent, open line of communication. We value each other’s time. He’s always willing to try new things. So we had a good foundation to start with. And since that day our relationship has evolved. It’s great having Chad as our dedicated account manager.

[Music]

In the past five plus years of having a relationship with Addison, they’ve taken on our Universal Fuel Card and they’ve also brought on our Telematics Solution, which provides him with real-time data of where the vehicle is as well as allthe fuel that’s being put into those vehicles. It’s critical with a multi-location business that we leverage technology however we can. Shell’s Telamatic Solution helps us do that.

[Music]

I genuinely care about the people I work with and I truly believe in what we’re doing as a partner. With Shell Fleet Solutions we’re in it together